Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

WHAT’S IN THESE TERMS?

These terms tell you the rules for using our website http://satellitecustomerportal.com (our site).

WHO WE ARE AND HOW TO CONTACT US

http://satellitecustomerportal.com is a site operated by Avanti Communications from time to time (”We”), with input and information provided by a partner, which is the company with whom you have contracted to provide certain services related to satellite broadband connectivity (the "Partner"). We are registered in England and Wales under company number 6133927 and have our registered office at One Ariel Way, London W12 7SL. Our VAT number is GB 830-7034-57.

To contact us, please email webenquiry@avantiplc.com or telephone on +44 (0) 207 749 1600.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy http://www.avantiplc.com/privacy-policy/, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Acceptable Use Policy http://www.avantiplc.com/acceptable-use-policy/, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
• Our Cookie Policy https://satellitecustomerportal.com/pages/cookies-policy, which sets out information about the cookies on this site.
• Our Partner's terms of website use also apply to your use of our site (and you should request these directly from the Partner in order to assess whether you are willing to accept same) as well as any additional terms and conditions which the Partner may supply to you either directly or through publishing on the site.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

WE MAY LIMIT EXTENTS OF BROWSER SUPPORT

We do not guarantee the performance of our site against any specific web browser. We are under no obligation to make specific developments to support the use of specific web browsers, including but not limited to legacy browsers and those whose general support has been withdrawn. We have tested the behaviour of our site as being satisfactory to us when using the following selected web browsers (though this does not represent a guarantee of performance on our part):

• Microsoft Internet Explorer (11.0.9600 or later version)
• Mozilla Firefox (55.0.2 or later version)
• Google Chrome (59.0.3071 or later version)

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give reasonable notice of any major changes, however we are not bound to do so and the onus is on you to check and review these terms and the site to see whether any changes have been made.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give reasonable notice of any suspension or withdrawal but we are not required to do so.

You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

GLOBAL USE OF OUR SITE

We do not represent that content available on or through our site is appropriate for use or available in all locations worldwide, nor will we be held liable for use in any other locations. While you may be able to use this site in various locations around the world, you do so of your own accord and at your own risk.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at technicalsupport@avantiplc.com.

HOW YOU MAY USE MATERIAL ON OUR SITE

We are or, where indicated, the Partner is the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. In addition to any material where it is expressly stated that the Partner is the owner or the licensee of all intellectual property rights in such material, the sections on this site which are labelled “Account Help”, “Contact Us”, “Terms Of Service” and “Booster Pricing Information” contain intellectual property of which only the Partner is the owner or the licensee.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DO NOT RELY ON INFORMATION ON THIS SITE

The content on our site, including where content has been provided by the Partner, is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice or verify the information provided before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties or the Partner, these links and/or resources are provided to credit the third party for such material, but they are also provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products and/or services to you, which will be set out in the contract entered into between you and us, or you and the Partner, as the case may be.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy; http://www.avantiplc.com/acceptable-use-policy/.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties in order to continue providing you with the services.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy; http://www.avantiplc.com/acceptable-use-policy/.

You are solely responsible for securing and backing up your content.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to this site’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to this site in any website that is not owned by you.

This site must not be framed on any other site, nor may you create a link to any part of this site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy; http://www.avantiplc.com/acceptable-use-policy/.

If you wish to link to or make any use of content on this site other than that set out above, please contact webenquiry@avantiplc.com.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

OUR TRADE MARKS ARE REGISTERED

The images, logos and names on our site which identify us, members of our group, or third parties and their products and services are either our proprietary marks, or those of the relevant member of our group and/or the relevant third parties. Nothing contained on the site shall be deemed to confer on any person any license or right from us, the relevant member of our group or any third party with respect to any such image, logo or name.